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Refund policy


Thank you for shopping at GINGER+1 !

  1. All products of highly perishable nature are not subject to any refund or return.
  2. Returned products of a less perishable nature are subject to inspection on a case-by-case basis before confirmation of return is notified to customers.
  3. All returned items must be in new and unused condition, with all original tags and labels attached.
  4. You are required to provide the receipt of your order, a photo of the product at the received condition, along with the returned product, within 24 hours of the product delivery time.
  5. In order for returned goods to be inspected, customers are required to bear all transportation costs in relation to the return goods.
  6. Once the returned goods have passed inspection, customers will receive their refund within 14 days upon confirmation.

To return an item, please email customer service at gingerlovelife2@gmail.com/ contact +601111531498

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.